VALUE CHAIN ANALYSIS

EFURIBE MORTGAGE BANK






This is an analytical model used by Business Analysts to identify ways in which an organization can create value to customers or to the business process. This also helps individuals/departments to think through how they can maximize this value to the customer/business process i.e. superb products/Jobs done properly.

Value chain analysis has got 3 steps.
1.      Activity Analysis: The BA identifies the activities in a process that is required to deliver a value to the customer.
2.      Value Analysis: Now, for each activity identified; a list of the ‘Value Factors’ that actually adds value to the customer/process is recorded. The BA at this stage should review the expected output for that particular activity in the process; making sure things are done the right way.
3.      Evaluation and Planning: After the value analysis has been conducted by the BA. The BA will now recommend improved ways of delivering value to the customer/process




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