BUSINESS INTERACTION MODEL






Business Interaction Model (BIM)
This is a model that encompasses the planning, the design, the execution and the control of how a company's business process (activities) interacts with the process (activities) of other internal or external departments. This model can help sort out ailing business processes of two different departments within an organization that do not interact efficiently, which can result to loss of business to the company.
This model coordinates the interaction between an individual/department in an organization (Customer) making a request (work) from another individual/department who will now be the recipient of that request (Performer). This interaction takes place on four Phases
1.      Preparation- Customer plans work to be done by the performer and issues a request
2.      Negotiation- The customer and performer negotiates until an agreement(commitment) is reached about the work to be completed
3.      Performance- The performer fulfills the agreement and declares completed
4.      Acceptance- The customer evaluates the work and either declares satisfied or points out dissatisfaction. The customer will have the final decision to declare if the performer has fulfilled the agreement.


BENEFITS OF BUSINESS INTERACTION MODEL 

1.      The business process will experience speed, accountability and visibility.(BIM) will bring an efficient customer satisfaction to the process.
2.      No step in the process is considered complete until the customer is satisfied with the result of that step. When a satisfactorily completed a loop is closed and the process continues.
3.      This technique ensures that each step of a work(process) leads to the desired end result
Finally, because there is clear accountability and visibility throughout the entire process, wait time and rework are reduced significantly; reducing overall process cycle time

 





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